Fuelfor, a Spanish design consultancy, has compiled a case study on “Rethinking the waiting room.” Research has shown that a well-designed waiting room – one that includes everything from comfortable chairs to clear signage to easy-to-use patient response forms — can bolster how patients feel about the care they receive and even streamline the care process itself.
Fuelfor proposes a modular seating system, called MODU, that can be adapted to different offices and individuals. Movable armrests and seating pads with various amounts of cushion let people create their own little comfort zone. Planters keep the air feeling fresh and displays at the end of each bench apprise patients of their wait time.
Fuelfor recommend including welcome boards that introduce the doctors on duty (complete with portraits, so they aren’t just faceless names) and post information about healthy activities and classes, like yoga for seniors and cooking lessons.