The reality for many patients, especially if they are arriving at A&E, is that they will be spending a significant amount of time in the waiting area. For this visitor, it might be their first experience of healthcare and they are very likely to be worried about themselves or a loved one. For staff and clinicians, working efficiently and keeping a calm and positive atmosphere is paramount.

A few thoughtful and inexpensive changes can make a significant difference to the overall experience of any waiting area.Read More